hy-Inverter manufacturer Limited Warranty Policy
17/05/2025
Definitions
In this document:
“Authorized Reseller” means a dealer or distributor approved by UFLEX
“UFLEX” means UFLEX s.r.l. - via Milite Ignoto 8/A -16012 Busalla – GE, Italy P.IVA/C.F. IT 02923990101
“Product” refers to the products referred to in the Warranty Scope
1) The Product supplied by UFLEX is designed to withstand normal operating conditions when used for its original purpose in accordance with the UFLEX hybrid inverters user manual supplied with it.
This UFLEX hybrid inverters Limited Warranty (“Limited Warranty”) covers defective products for a period of ten (10) years from the date of shipment to the customer from UFLEX warehouse, as per the packing slip.
The Limited Warranty may only be claimed by the Authorized Reseller who purchased the product directly from UFLEX.
2) A Product is defective if it is unusable due to defects in workmanship, provided that UFLEX, through inspection and testing, determines the existence of such defect ("Defective Product").
a. During the ten-year warranty period for all parts, UFLEX will, at its option, repair or replace the Defective Product free of charge.
b. UFLEX will, at its option, use new and/or refurbished parts in the repair or replacement of the Defective Product. UFLEX reserves the right to use parts or products of original or improved design in the repair or replacement of the Defective Product. If UFLEX repairs or replaces a Defective Product, the Limited Warranty continues on the repaired or replaced product for the remainder of the original Warranty Period or for ninety (90) days from the date of return shipment of the repaired or replaced product by UFLEX, whichever is later.
c. This Limited Warranty covers both parts and labor necessary to repair the Defective Product, but does not include the costs of shipping the Defective Product to the UFLEX repair center or labor costs related to uninstalling the Defective Product and reinstalling the repaired or replaced product.
The Limited Warranty also covers the costs of shipping the repaired or replaced product by UFLEX, via a carrier selected by UFLEX, to the same destination from which it originated. The Limited Warranty does not cover, and UFLEX will not be liable for, shipping damage or damage caused by the carrier and such damage is the responsibility of the carrier.
3) To obtain service under this Limited Warranty, the Warranty holder must comply with the following points:
a. The warranty request must be made to the UFLEX assistance center (Service) through the channels on the UFLEX website: www.uflexenergia.it
b. In order to claim the warranty, all the necessary information requested by the UFLEX service center must be provided, including but not limited to: serial number (S/N), photo of the system, system diagram, etc.
c. Carefully keep the original invoice or purchase receipt. The Authorized Reseller must present it to claim the warranty if requested.
Note: UFLEX reserves the right to reject warranty requests without the necessary information; the Authorized Reseller is responsible for keeping the same.
d. Warranty service is provided for products with a valid warranty. The following categories of damage are excluded from the warranty:
Breaking of the product seal / opening of the “chassis” without authorization from UFLEX
Damage from transport
Non-compliant installation or commissioning. By way of example but not limited to: incorrect connections of DC or AC poles, loose DC or AC pole connections, etc., which may cause damage to the product.
Failure to comply with the instructions in the user manual, installation guide and maintenance regulations
Unauthorized modifications, changes or attempted repairs
Incorrect use or inadequate operations
Insufficient ventilation of the product
Failure to comply with applicable safety regulations
Force majeure (e.g. lightning, power surges, storms, fires, etc.)
Willful damage or vandalism
e. For products with an invalid warranty, UFLEX will charge inspection and verification costs. The repair times and costs will be quantified to the Authorized Reseller who must formally accept them in order to proceed. The warranty on products repaired outside the limited warranty is 24 months.
f. The above terms and conditions set forth the entire liability for the products sold by UFLEX, removing all other apparent and implied warranties. UFLEX shall be liable only for what is specified in this warranty document. When the product is in use under warranty, UFLEX’s liability is limited exclusively to replacement and repair service in accordance with the terms and conditions of the Limited Warranty, without any further warranties, obligations or liabilities.
Contacts
UFLEX s.r.l. – Technical Assistance Service Email: service@ultraflexgroup.it Tel: +39 010 96201
LEGAL NOTICE
This document forms an integral part of the Hybrid Power Source Terms and Conditions of Service document.